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TERMS & CONDITIONS

(WWW.KARODJ.PL)

 

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I. GENERAL PROVISIONS

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  1. The Online Store available at www.karodj.pl is operated by Karolina Trojanowska conducting business under the name KAROLINA TROJANOWSKA, with its registered office at: ul. Ponarska 9/29, 03-890 w Warszawie, registered in the Register of Entrepreneurs maintained by the District Court in Warsaw, Commercial Division, under NIP: 5243010449, email: contact@karodj.pl, phone: +48 668 686 228.

  2. These Regulations are addressed to both consumers and entrepreneurs using the Online Store, unless a specific provision states otherwise.

  3. The administrator of personal data processed in the Online Store in connection with the implementation of these Regulations is the Seller. Personal data are processed for purposes, for the period, and based on the principles indicated in the Privacy Policy published on the Online Store website. The Privacy Policy mainly describes the rules for processing personal data by the Administrator in the Online Store, including the legal basis, purposes, and retention period of personal data, as well as the rights of data subjects, and information on the use of cookies and analytical tools.

  4. Using the Online Store, including making purchases, is voluntary. Similarly, providing personal data by the User or Client of the Online Store is voluntary, except for cases indicated in the Privacy Policy (contract conclusion and statutory obligations of the Seller).

Definitions:

  • BUSINESS DAY – one day from Monday to Friday, excluding public holidays.

  • REGISTRATION FORM – a form available in the Online Store allowing the creation of an Account.

  • ORDER FORM – an electronic service, interactive form available in the Online Store allowing the placement of an Order, particularly by adding Products to the electronic cart and specifying the terms of the Sales Agreement, including delivery and payment methods.

  • CLIENT – (1) a natural person with full legal capacity, or in cases provided by law, a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality that has legal capacity under law – who has concluded or intends to conclude a Sales Agreement with the Seller.

  • CIVIL CODE – Civil Code Act of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended).

  • ELECTRONIC SERVICE – a set of resources in the Seller’s IT system, protected by a login and password provided by the User, in which data provided by the User and information about Orders placed in the Online Store are collected.

  • NEWSLETTER – an electronic distribution service provided by the Seller via email, allowing Users to automatically receive periodic content about Products, new arrivals, and promotions.

  • PRODUCT – a movable item available in the Online Store, which is the subject of the Sales Agreement between the Client and the Seller.

  • REGULATIONS – these Online Store regulations.

  • ONLINE STORE – the Seller’s online store available at www.karodj.pl.

  • SELLER; SERVICE PROVIDER – Karolina Trojanowska conducting business under the name KAROLINA TROJANOWSKA, with registered office: ul. Wojska Polskiego 9/222, 05-220 Zielonka, registered in the Register of Entrepreneurs, NIP: 5243010449, email: contact@karodj.pl, phone: +48 668 686 228.

  • SALES AGREEMENT – a contract for the sale of a Product concluded between the Client and the Seller via the Online Store.

  • ELECTRONIC SERVICE – a service provided electronically by the Seller to the User via the Online Store.

  • USER – (1) a natural person with full legal capacity, or a natural person with limited legal capacity in cases provided by law; (2) a legal person; or (3) an organizational unit without legal personality that has legal capacity – using or intending to use the Electronic Service.

  • CONSUMER RIGHTS ACT – Act of May 30, 2014 on Consumer Rights (Journal of Laws 2014, item 827, as amended).

  • ORDER – the Client’s declaration of intent made using the Order Form, aiming to conclude a Sales Agreement for a Product with the Seller.5. 
    5. Data subjects have the right to access their data, correct it, delete it, limit processing, object, and transfer their data. Details are provided in the Privacy Policy.

 

 

 

II. ELECTRONIC SERVICES IN THE ONLINE STORE

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  1. The following Electronic Services are available in the Online Store: Order Form and Newsletter.

  2. Order Form – using the Order Form begins when the Client adds the first Product to the electronic cart. Placing an Order requires completing two steps:

    1. Completing the Order Form

    2. Clicking “Buy and Pay” on the Online Store page
      Until this point, data entered can be modified independently.

  3. Data required in the Order Form: name/company name, address, email, phone number, and order details (Product, quantity, delivery method, and payment). Non-consumers must also provide a company name.

  4. The Electronic Service Order Form is free of charge, single-use, and ends upon Order submission or cessation of use by the User.

  5. Newsletter – subscription requires providing name and email in the Newsletter tab and clicking “Send.”

  6. The Newsletter service is free and indefinite. Users can unsubscribe anytime via email or in writing to the Seller.

  7. Technical requirements: device with internet access, email access, updated browser, screen resolution ≥1024×768, cookies and JavaScript enabled.

  8. Users must use the Online Store lawfully, provide accurate data, and not post unlawful content.

Complaint procedure for Electronic Services:

  1. Complaints can be submitted:

  2. Recommended details in complaint: issue description, Client’s request, and contact info.

  3. The Seller responds within 14 calendar days.
     

 

III. TERMS OF CONCLUDING THE SALES AGREEMENT

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  1. Sales Agreement is concluded after placing an Order via the Order Form (Section II.2).

  2. Product prices are in PLN and include taxes; delivery costs are indicated during order placement.

  3. The Seller confirms Order receipt and acceptance by email, which confirms the Sales Agreement.

  4. Agreement content is preserved by providing these Regulations online and sending the confirmation email.

 

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IV. PAYMENT METHODS AND DEADLINES

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  1. The Customer may make card payments via the payment service provider PayU S.A., with its registered office in Poznań (60-166 Poznań), ul. Grunwaldzka 186, a licensed national payment institution supervised by the Polish Financial Supervision Authority.

  2. Payments processed by PayU S.A. include card payments only, using Visa and Mastercard payment cards.

  3. The Customer may also make payments for an order via the payment service provider PayPro S.A., with its registered office in Poznań, ul. Pastelowa 8, 60-198 Poznań, entered in the register of national payment institutions maintained by the Polish Financial Supervision Authority under number UKNF IP24/2014.

  4. Payments processed by PayPro S.A. are carried out using the Przelewy24 system, operated by PayPro S.A., with the use of integration provided by the payment operator FONDY.

  5. Payment methods processed via FONDY include, in particular:

  • fast electronic bank transfers (Przelewy24),

  • online bank transfers,

  • traditional bank transfers,

  • other payment methods available in the FONDY payment panel.

   6. The Customer may also make payments using:

  • Apple Pay – processed by Stripe,

  • Google Pay – processed by Stripe,

  • PayPal – processed directly by PayPal (Europe) S.à r.l. et Cie, S.C.A.

   7. Personal data necessary to process payments is transferred exclusively to the relevant payment service providers, namely PayU S.A., PayPro S.A., FONDY, Stripe and PayPal, in accordance with applicable laws and the security standards applied by these entities.

   8. The Seller does not process or store Customers’ card payment details. All payment transactions are carried out in a secure environment operated by payment service providers that meet the highest security standards, including the PCI DSS standard.

   9. Complaints regarding payments processed via the Przelewy24 system may be submitted to the Seller or directly to PayPro S.A. via the complaint form available on the Przelewy24 website.

  10. Complaints regarding card payments processed via PayU S.A. may be submitted directly to PayU S.A. or via the Seller.

  11. The payment service providers referred to above are responsible for the proper performance of payment services in accordance with the provisions of the Act on Payment Services.

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V. COST, METHODS, AND DELIVERY TIME OF THE PRODUCT

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  1. Delivery available in Poland.

  2. Delivery is paid unless stated otherwise. Costs are indicated during order placement.

  3. Delivery methods: courier, parcel locker.

  4. Delivery time: up to 7 Business Days; starts from payment receipt or agreement conclusion.

 

 

 

VI. PRODUCT COMPLAINTS

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  1. Seller liability governed by Civil Code (arts. 556–576).

  2. Seller must deliver Products without defects.

  3. Complaints:

  4. Electronic vouchers: complaints about non-receipt, incorrect codes, or technical issues.

  5. Physical vouchers: sent in gift packaging, delivery 5–7 Business Days, non-refundable, address can be changed until dispatch.

  6. Withdrawal rights after service commencement are excluded if consent given.

  7. Complaints resolved within 14 calendar days.

  8. Warranty deliveries: Clients send defective Products to Seller; consumers bear no cost.

  9. Non-consumers: warranty liability excluded.

  10. Vouchers transferable after confirmation.

  11. Technical issues or force majeure may alter delivery; Seller informs promptly.

  12. Courier/locker: check shipment on receipt; report damages immediately.
     

 

 

VII. OUT-OF-COURT COMPLAINT AND CLAIM RESOLUTION

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  1. Information for consumers: UOKiK link

  2. Contact point: phone 22 55 60 333, email kontakt.adr@uokik.gov.pl, address: Pl. Powstańców Warszawy 1, 00-030 Warsaw

  3. Other options: consumer arbitration court, provincial trade inspector, municipal consumer ombudsman, EU ODR platform link
     

 

 

VIII. RIGHT OF WITHDRAWAL

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  1. Consumers may withdraw within 14 calendar days without reason, except shipping costs.

  2. Withdrawal methods:

  3. Withdrawal period starts upon taking possession of the Product.

  4. Seller refunds payments within 14 calendar days.

  5. Consumers responsible for reduced Product value from excessive use.

  6. Digital/physical vouchers: withdrawal may not apply if service provision has begun with consent.

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IX. PROVISIONS FOR ENTREPRENEURS

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  1. Applies to Clients who are not consumers.

  2. Seller may withdraw from the Sales Agreement within 14 Business Days without reason.

  3. Seller may limit payment methods and require prepayment.

  4. Liability limited to the price paid plus delivery, max PLN 1,000.

  5. Disputes resolved in the court competent for the Seller’s registered office.
     

 

 

X. FINAL PROVISIONS

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  1. Agreements in the Online Store are in Polish.

  2. Seller may amend Regulations for valid reasons.

  3. Continuous agreements: amendments bind User if notified and not terminated within 15 days.

  4. Non-continuous agreements: amendments do not affect acquired rights.

  5. Matters not regulated: governed by Polish law, including Civil Code, Act on Electronic Services, Consumer Rights Act.

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